Effective Date: 11/12/2024

At Nao Goods & Services LLC ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.naogoods.net and make purchases from our online store.

By using our website, purchasing products, or interacting with us in any way, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with our website. This includes:

Personal Information

When you make a purchase, create an account, or interact with us, we may collect the following personal information:

Contact Information: Name, email address, phone number, shipping and billing address.

Payment Information: Credit card or other payment details (we use secure third-party payment processors to handle payments).

Account Information: Username, password, and other details for your account (if you create one).

Order Information: Details of the products you purchase, purchase history, and other order-related information.

Non-Personal Information

We may also collect non-personal data such as:

Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your activity on our site, such as pages visited, time spent on the website, and interactions with our products.

Device Information: Information about the device you use to access our site (e.g., IP address, browser type, operating system).

Analytics: We may use third-party services (like Google Analytics) to track and analyze usage patterns on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including shipping, billing, and customer support.

Account Management: To create and manage your account, provide access to order history, and offer personalized recommendations or promotions.

Customer Service: To respond to your inquiries, support requests, and resolve any issues or concerns you may have with our products or services.

Marketing Communications: With your consent, we may send you promotional emails, newsletters, or special offers about new products, sales, or other updates.

Site Functionality and Improvement: To enhance the performance, security, and user experience of our website, as well as for internal analytics to improve our services and marketing efforts.

3. How We Share Your Information

We value your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We may share your information with service providers who assist us in operating our website, processing payments, fulfilling orders, and sending marketing communications (e.g., payment processors, shipping carriers, email marketing services).

Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid legal request (e.g., court order, subpoena).

4. Data Security

We take reasonable steps to protect the personal information you provide by implementing industry-standard security measures, including encryption for payment transactions. However, no data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.

Opt-out of Marketing: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

Cookies: You can control cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.

Data Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or operational purposes).

6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or external vendors. These third parties have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of our website after changes to this policy will be deemed acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Nao Goods & Services LLC
Email: admin@naogoods.net
Phone:213-929-3268
Website: www.naogoods.net

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.